We have seen first-hand the pain ransomware can cause companies. It isn’t just about the financial pain either. When thinking about the true cost of a ransomware attack, companies must consider the time it steals from their executives, their IT department and employees.
One of the most critical elements of providing managed IT services is ensuring support is available, responsive and able to solve the problem. Businesses need an IT team they can depend on without a surprise cost every time something goes wrong. Without predictable billing, it is impossible to budget properly, and without constant IT support, businesses are exposed to a multitude of risks. In order to solve this problem, BTA has recently revamped its support offering to deliver technical assistance in the way clients need it most.