SUPPORT CONTACTS
Telephone: 0845 467 0006
supportdesk@bta.com
ADVICE AND ASSISTANCE
BTA SUPPORT CENTRE
Welcome to the BTA Support Centre. This area is designed to provide information, on-line help and technical details for BTA Internet Services clients.
If you are an existing BTA IT Support client and need help or assistance—or if you are a BTA Internet Services client and have a problem or require help on a specific issue not covered here—please call us on 0845 467 0006 or contact us via email at supportdesk@bta.com. Our standard office hours are 09:00-17:30 Monday to Friday (excluding public holidays).
If you are not an existing BTA client and have a request or a requirement for assistance, please email us at info@bta.com or call on 020 8875 7676.
NETWORK STATUS »
Announcements and notifications of service changes, planned maintenance or outages on the BTA Internet Services network.
DOWNLOADS »
Latest software downloads for BTA Internet Services customers, including iPass and BTA Secure Online Backup (Attix5).
CONFIGURATION DETAILS »
Overview of required settings for connecting to the BTA Internet service (dial, DNS, mail, etc) and using BTA web hosting.
BTA ACCEPTABLE USE POLICY (AUP) »
Details of the BTA Internet service Acceptable Use Policy (AUP).
BTA POLICY—INCOMING TRAFFIC (IP PORT) BLOCKING »
Details on our policy of blocking by default any incoming Internet connections destined to unknown servers in order to assist in protecting client networks and servers on fixed line connections..
BTA POLICY—INCOMING EMAIL BLACKLISTING »
Details on our policy of using third-party blacklist services to prevent unwanted incoming connections from certain mail servers or relays to block unwanted 'junk' mail.
NOMINET—TERMS AND CONDITIONS FOR .uk DOMAINS »
Current terms and conditions from Nominet for all .uk domain holders.
TUCOWS/OPENSRS—TERMS AND CONDITIONS FOR com, .net, .org, .eu, .info, .biz, .name AND .tv DOMAINS »
Current terms and conditions from OpenSRS for all .com, .net, .org, .eu, .info, .biz, .name and .tv domain holders.
COMPLAINTS PROCEDURE »
If you have an issue or complaint about our services, we'd very much like to hear from you.