MONDAY 15 MARCH 2010, 12:00 UK
Our wholesale DSL partner has informed us of an issue with their network which caused end-user broadband sesssions to drop.
Most users should have automatically reconnected, but if you are still having issues connecting please power down your router for 15 minutes and try again. We apologise for any inconvenience caused.
UPDATE: 14:45 UK. Our wholesale provider informs us that all user sessions should have fully redeployed. If problems persist, please power down your router, wait for 10 minutes and then attempt reconnection. Thank you.
Current Status: GREEN
If you have any questions regarding any status items, please email helpdesk@bta.com or call us on 0845 467 4006.
All BTA service clients are automatically added to the BTA support notifications email list. If you wish to be removed from this list please email helpdesk@bta.com. Thank you.
All users are reminded to ensure that their computers are kept current with relevant security patches and anti-virus updates, and have suitable firewall and spyware/adware protection in place. If you require advice or assistance in any of these areas, please do not hesitate to contact us at helpdesk@bta.com or call us on 0845 467 0006. Thank you.
