RUN YOUR BUSINESS,
NOT YOUR IT
NOT YOUR IT
SERVICE COMPARISON
Download PDF version »✓ — Included in the service cost. £ — Available at additional (or PAYG) cost.
| Support feature | Emergency Support | PAYG Support |
Fixed Price (Remote/Onsite) |
IT Manager | |
30 minute target response time |
✓ | ||||
Guaranteed response time |
✓ | ||||
Unlimited access to BTA helpdesk |
✓ | ||||
Remote Assistance |
£ | £ | ✓ | ||
On-Site callouts included |
£ | £ | £ / ✓ | ||
24x7 Server monitoring and alerting |
£ | ✓ | |||
System updates and security patches |
£ | ✓ | |||
Monitoring of Anti-Virus updates |
£ | ✓ | |||
Monitoring of Anti-Spyware updates |
£ | ✓ | |||
Backup management |
£ | ✓ | |||
System and network audit |
£ | ✓ | ✓ | ||
Asset register for supported systems |
✓ | ||||
Regular IT and service review |
✓ | ✓ | |||
Named Account Manager |
✓ | ✓ | |||
Named IT Manager contact |
✓ | ||||
Software license management |
✓ | ||||
Hardware warranty management |
✓ | ||||
Full asset register and management |
✓ | ||||
Development of operational IT policies and procedures, including: - Data backup and recovery - Data protection and security - Business continuity |
✓ | ||||
IT strategy, including: - Technology refresh strategy - Technology roadmap and budgeting |
✓ | ||||
Risk assessment and critical analysis |
✓ | ||||
IT system documentation |
✓ | ||||
IT orientation for primary contact |
✓ | ||||
Procurement advice |
✓ | ||||
Pre-sales technical Advice |
✓ | ||||
Vendor assessment and reporting |
✓ | ||||
Continual IT management |
✓ | ||||
| Cost | Premium Hourly | Hourly | Monthly (Per-system) |
POA |
