KEEPING YOUR IT
UNDER CONTROL
PROACTIVE: IT MANAGER
IT is a large and ever evolving area of knowledge and expertise, and not all of it is technical. IT systems are often critical to most businesses and can be potentially complex. Reactive IT support is often no longer enough in this fast moving world.
In many smaller businesses, those that deal with IT often do so by default and opportunities to improve your IT and impact your business at a strategic level are often unaddressed or simply overlooked. Without structured help—and facing a potentially vast and ever changing expanse of technical, operational and legislative IT information—your task can be more than overwhelming. Business IT systems need a co-ordinated, controlled and experienced approach to IT management, operations and growth —every business needs an IT Manager!
BTA IT Manager is a management level service for your IT needs, doing all the things that an experienced IT Manager in a larger organisation would do to keep the IT systems—and thus the business—running as effectively as possible. From designing proper backup and data policies to planning and helping to implement future needs and developments, BTA's IT Manager service provides you with an experienced and qualified IT management resource, able to assess and assist in managing your IT in a proactive way.
ASSESSMENT
The starting point for IT Manager is a complete system and network audit and review. During this learning process BTA will discuss your business practices in order to fully understand how you interact with your IT and what your key objectives and future needs are. During this stage you will be introduced to your named IT Manager who will be your point of contact throughout the process.
STRATEGY AND PLANNING
Your BTA IT Manager's primary focus is to get the most out of your existing IT infrastructure without the need for further investment. Should investment be needed, or if other changes are required or expected, a Technology Roadmap will be created, this will be your blue print for growing your IT so that it can continue to service your business in the most appropriate way—and within your budget! The Technology Roadmap takes into account both short-term and longer term goals and requirements. In addition, your IT manager will work with you to identify risks and formulate any required policies which you need, such as backup and disaster recovery planning.
IMPLEMENTATION
Your BTA IT Manager will help your staff implement any changes that need to be made and will help you to manage your IT performance. The IT Manager will advise you on the best form of IT support contracts—be they with BTA or any other third-party—or help organise any internal IT resource you may already have. The IT Manager will ensure your users know how to interact with your IT and will help by developing a 'user handbook' providing orientation and usage policies which will explain how to access all of your systems. Your nominated IT contact will also receive orientation so that, where required, they feel more comfortable dealing with any simple day to day issues and/or more technical help so that they can trouble shoot themselves or understand the systems or processes in place.
MANAGEMENT
IT Manager is available to you on an on-going basis to help you amend your IT strategy as your business changes, to maintain your processes and policies, to advise on new technologies and to give you strategic IT Management throughout our engagement. IT Manager is designed to be a management level service and will be there for strategic assistance whenever required.
REVIEW
Keeping on top of your IT performance and its cost-effectiveness for your business is critical. Your IT manager will regularly review with you to report on your IT position and Technology Roadmap, as well as their own and BTA's performance in the IT manager role. We will also review the support performance which can highlight any hardware or user areas of weakness and will also indicate to you the performance of the BTA support being provided.
BTA IT SUPPORT SERVICES—SERVICE COMPARISON»
SERVICE DETAILS
- Named IT Manager contact
- Regular IT and service review
- System and network audit
- Risk assessment
- Technology Roadmap
- Product Lifecycle management
- Asset management and register
- Warranty management
- Software license management
- Backup and recovery policy
- Data protection and security policy
- IT systems documentation ('handbook')
- IT user handbook
- Technical IT advice
- Procurement advice
- Regular Review Meetings
- Vendor Assessment
- Orientation for IT Contact
Please note that IT Manager is not a fault diagnosis or break/fix support service. It is a management-level service for your IT—just like having your own internal IT manager helping control and direct your IT. BTA IT Manager is complimentary to BTA's remote and on-site IT Support Services or the support services of another third-party provider.
ADDITIONAL BTA SERVICES
IT SUPPORT SERVICES »
Support, with the flexibility to cover what you need supported just when you need it, from individual systems to entire sites and networks. Plus our proactive IT Manager service.
CONSULTANCY AND PROJECTS »
Specialist help and expertise when you need it, on the leading IT technologies as well as advice, planning and implementation services in complex areas such as network security and VPNs, business continuity, software migrations and updates, and relocations.
INTERNET SERVICES (ISP) »
Internet without the hassle. BTA provide robust business ISP services including Broadband connectivity, global roaming, email, domain hosting, online backup and recovery, and datacentre co-location.
