Remote Maintenance & Network Monitoring

Prevent network and workstation IT issues with our remote monitoring soltution.

We know how frustrating it can be whenever a computer, a printer, or your network goes down. It prevents people from being able to complete their daily tasks, which adds to the cost of operations, and the cost of repairing the problem. With BTA’s remote monitoring service, you never have to worry about that again.

 

The Monitoring Process

Proactively prevent network, server and workstation IT issues with our remote monitoring solution.

Our monitoring software is installed on all your IT systems. The detection of any unnatural condition will trigger a notification be sent to our network monitoring service, which then generates a ticket and notifies our team who then quickly investigate the issue. Our remote-monitoring service will help to proactively eliminate serious errors before they occur.

Our remote login tools allow us safe and secure access to any managed PC or server, so our knowledgeable staff are able to immediately see what is precisely happening when there is an issue. This significantly limits ambiguity that results in frustrating communication breakdowns. 

 

Maintenance

Eliminate potential security threats and software errors with remote maintenance and updates.

Keeping your software and firmware up to date is crucial to keeping your workstations and servers running smoothly. New viruses, Trojan horses, and other malware are created every day! They are designed to exploit holes in a software's code and gain access to your system. With our remote maintenance solution, we work with your staff to take care of all the essential maintenance and updates that your computer systems need.

 

How we approach the maintenance process

Our cloud-based management platform catalogues all the important information about the computers you need managed; such as OS type, software license information, anti-virus information, internal specifications of the machines, and user information. Whenever updates become available our platform allows us to schedule updates and other maintenance tasks to be delivered automatically at a time that works best for your business. This ensures that your workstations and servers receive the best care and necessary updates at a time that doesn't create downtime. 

For more information about how our proactive Remote Monitoring and Maintenance tools can benefit your business, take a moment and fill out the simple form, or give us a call at 020 8875 7676.