RUN YOUR BUSINESS,
NOT YOUR IT
FIXED PRICE IT SUPPORT
With BTA you can be sure that someone knowledgeable is on hand to ensure that any unexpected IT issues are dealt with in a timely manner and the day-to-day upkeep of your systems is properly managed.
BTA Fixed Price IT Support is for businesses who want the peace of mind that IT support cover brings, along with the knowledge that the budget will stay as agreed and that there are no unexpected costs.
HOW IT WORKS
For a simple monthly flat-fee per system BTA Fixed Price Support is designed to provide inclusive support services for your IT infrastructure, servers and systems. It guarantees a service level to ensure any down time is kept to a minimum and that all is kept running smoothly and up to date.
BTA Fixed Price Support services are based on a guaranteed response time and provide flexible hours of cover—from normal office hours through to full 24x7—allowing customers to match the service to their business needs.
The service offers a choice of remote-only or on-site-inclusive options, and also includes remote server and network monitoring and alerting plus monitoring and management of any backup system and any anti-virus and anti-spyware software you may have installed, as well as handling any necessary system patches and security updates to keep your network in tip-top shape.
BTA Fixed Price Support clients gain from a named account manager and support representatives, who will work with you to understand your IT needs and systems to ensure their continued smooth operation and effectiveness.
BTA IT SUPPORT SERVICES—SERVICE COMPARISON »
SERVICE DETAILS
- Guranteed response time
- Telephone Helpdesk
- Remote Assistance
- On-site call outs (option)
- Flexible coverage times
- Windows, Mac, Linux
- 24x7 server monitoring
- System updates and patches
- Monitoring of Anti-virus and Anti-spyware updates
- Backup management
- System and network audit
- Asset register
- Regular IT review
- Named Account Manager
MIX AND MATCH!
Mix and Match gives you the freedom to choose the level of IT coverage that best fits your needs. Combine both BTA Fixed Price and Pay As You Go support in any proportion to meet specific business criteria. For example, you could opt for 24x7 Fixed cover for an essential system or server whilst user workstations and laptops maybe covered only for remote support during business hours or simply on Pay As You Go. This flexible approach ensures that you get the best service at the most cost-effective price for your business.
ADDITIONAL BTA SERVICES
IT MANAGER »
BTA IT Manager provides an experienced and qualified IT management resource able to view and assist in managing your IT solution in a proactive way. The IT Manager will do all the things that an experienced IT Manager in a larger organisation would do to keep the IT systems—and thus the business—running as effectively as possible, from documenting systems to creating IT policies and future planning.
CONSULTANCY AND PROJECTS »
Specialist help and expertise when you need it, on the leading IT technologies—including Microsoft and Citrix—as well as advice, planning and implementation services in complex areas such as network security and VPNs, business continuity, software migrations and updates, plus relocations.
INTERNET SERVICES (ISP) »
Internet without the hassle. BTA provide robust business ISP services including Broadband connectivity, global roaming, email, domain hosting, online backup and recovery, and datacentre co-location.
